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INSTRUCTIONAL DESIGN PORTFOLIO

In my role as an Instructional Designer, I oversee the comprehensive design and execution of performance-oriented curriculum development, focusing on employee onboarding, guest service, and professional development training.

I craft a range of learning materials and supplementary resources tailored to optimize performance outcomes, encompassing facilitator presentations, in-depth facilitator guides, participant workbooks, leadership coaching aids, and micro-learning programs for ongoing employee engagement and development.
Hotel Front Desk Agent Learning Journey

As project lead for this four-week on-boarding program for Front Desk Agents, I consulted with SMEs to determine the performance goals, designed the blended learning activities, and created facilitator guides, participant manuals, job aids, and feedback surveys to drive and measure learning. 

Generations in the Workplace Instructor-Led Class

This instructor-led course guides company managers and leaders to understand the five generations of employees currently in the workforce, how each generation behaves in the workplace, and effective strategies for managing and developing all the generations you lead.

Pinnacle Entertainment New Team Member Orientation 

To support Pinnacle Entertainment's highly interactive two-day Team Member Orientation, I created instructor materials, participant reference guides, and job aids to support the learning goals and drive ongoing performance.

Influential Communication & Coaching Blended Learning Course

I structured Pinnacle Entertainment's Influential Communication instructor-led course as a blended learning experience, seamlessly integrating online and in-person components. By deconstructing the original 4-6 hour session into bite-sized activities, managers and leaders gained enhanced flexibility to engage with the material at their own pace, accommodating their demanding schedules while fostering meaningful interaction and learning.

Educational Infographics

I created these fun and educational infographics to teach children, parents, and other learning professionals on a wide-variety of topics including cyber-bullying, the evolution of learning technologies and learning theory, and which learning methods are best fit which learning technologies. 

M life Training eLearning & Training Collateral

M life is the customer loyalty program for MGM Resorts. I designed eLearning, instructor-led learning, and training collateral to support training more than 60,000 employees in a variety of roles to assist guests with supporting their M life experience.

All Instructional Design samples are proprietary to the intellectual property owner unless otherwise indicated. Additional Instructional Design samples available upon request.
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