ALISSA GALYEAN

PROFESSIONAL EXPERIENCE

 

Senior Instructional Designer, eBay Inc.

June 2018-March 2024

• Oversaw content development initiatives to deliver personalized, scalable e-Learning curriculum and instructor trainings.

• Designed compliance curriculum training to support in-house and off-shore customer partners, increasing compliance accuracy levels by 16%, improving compliance with global payment processor requirements.

• Developed international tax reporting training curriculum to enable four product releases across Europe and the United Kingdom, optimizing customer experiences by eliminating non-compliance penalties by 34%.

• Created and implemented a 1-week learner-driven culture training program that grew employee engagement levels by 18%.

• Developed learning library of 40+ on-demand skill building micro-learning courses to enable independent employee professional development

• Updated LMS processes, content labels, and resolved learner accessibility issues affecting 1,100+ outdated training courses and resources.

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Instructional Designer, Jet.com

February 2017-June 2018

• Overhauled new hire training programs from 2-days to 5-days, decreasing turnover by 13%.

• Created and implemented a 3-week training program that grew employee engagement levels by 18%. 

• Mentored, coached, and trained a creative team of content writers, curriculum developers, and trainers to brainstorm concepts, provide constructive feedback, and produce quality content creation.

• Collaborated with executive leadership to identify critical e-Learning curriculum issues, reducing customer questions concerning product & service returns by 59%.

• Delivered customized training to improve team performance by addressing weaknesses, highlighting strengths, and identifying professional development opportunities. 

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Learning & Development Program Manager, Pinnacle Entertainment Inc.

April 2016-February 2017

• Produced corporate training content to optimize employee engagement across enterprise 12 properties. 

• Offered personalized training and mentoring support to optimize employee experiences. 

• Provided monthly one-on-one coaching to resolve curriculum development questions and concerns, improving final deliverable designs.

• Supported 16,500 employees globally distributed at 18 locations through the development, supervision, and administration of SuccessFactors Learning Management System (LMS) across all locations. 

• Led a 5-day training seminar to improve team performance for Hospitality employees by designing and delivering a comprehensive training program.

 

Multimedia Instructional Designer, Pinnacle Entertainment Inc.

August 2014-April 2016

• Develop, design, and implement enterprise leadership training curriculum that support company employee development initiatives including eLearning, multimedia, job aids, etc.

• Manage and advise property training leaders on employee mentoring and development programs

 

Business Learning Specialist (Internal Marketing Supervisor), MGM Resorts

March 2010-August 2014

• Design, develop, and create eLearning classes and training materials for divisional training, employee guest service training, enterprise system training, and employee engagement & development

• Coordinate and facilitate employee training including Train- the-Trainer events and individual training

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